Returns Policy & Terms
Are international return windows different?
Returns Policy & Terms: International returns follow the same 14-day window from delivery as our standard returns. This means you have 14 days from the date your order arrives to initiate a return, regardless of your location. For international...
Are there any items that are non-returnable?
Returns Policy & Terms: Are there any items that are non-returnable? No — every item is returnable. Every Emello piece is returnable—there are no exclusions. We believe in creating wardrobe building blocks that offer true ease and versatility, so...
Are worn or altered garments accepted for return?
Returns Policy & Terms: We accept returns only for pieces that are unworn, unwashed, and have all original tags intact. Worn or altered garments are not eligible for return, as we want every client to receive pieces in their original, pristine...
Do I need to include paperwork in my return?
Returns Policy & Terms: No — you don’t need to include any printed paperwork when you create a return via our portal. There’s no need to include any printed paperwork when returning your pieces through our online portal. Once your return is...
Do you refund shipping costs on returns?
Returns Policy & Terms: We refund shipping costs on returns only if your piece is faulty or if you cancel your entire order before it has been dispatched. In all other cases, shipping fees are non-refundable. We understand that returns can be...
How are refunds processed if I pay with Klarna/Clearpay?
Returns Policy & Terms: How are refunds processed if I pay with Klarna/Clearpay? We don’t currently support Klarna or Clearpay as payment options, so refunds cannot be processed via those services. All refunds are issued to the original payment...
How strict is the 14-day return window?
Returns Policy & Terms: Our 14-day return window is thoughtfully structured to offer clarity and ease. Returns must be initiated within 14 days of delivery to ensure a smooth process. While we’re unable to guarantee acceptance of returns after...
Is Emello’s return policy different during sale periods?
Returns Policy & Terms : Our return policy remains consistent throughout the year, including during sale periods. Sale items are returnable within our standard 14-day window, provided they are unworn, unwashed, and all tags remain intact. We...
What are your terms & conditions?
Returns Policy & Terms: Our full terms and conditions will be published in the site footer ahead of our official launch. If you’d like to review them sooner, we welcome you to email [email protected] and we’ll provide a preview copy. We believe in...
What happens if I miss the return window?
Returns Policy & Terms —What happens if I miss the return window? If a return is requested after our 14-day window, acceptance is not guaranteed. We understand that circumstances can vary, so if you believe a courier delay prevented your return,...
What happens if I return after the window has closed?
Returns Policy & Terms: Returns requested after the 14-day window aren’t guaranteed. Returns are not accepted unless you provide documented proof of courier delay; otherwise we evaluate late returns on a case-by-case basis—email [email protected]...
What if my return is delayed due to the courier?
Returns Policy & Terms: If your return is delayed due to the courier but you shipped your parcel within the 14-day return window, we will of course honour your return. Simply email us your tracking proof, and we’ll ensure your request is processed...
What is your returns window?
Returns Policy & Terms : Our returns window is 14 days from the date your order is delivered. We ask that all pieces are returned in their original, unworn condition with tags attached to ensure a smooth process. If you experience any courier...
Where can I find your full returns policy?
Returns Policy & Terms: Our full returns policy will be available in the website footer before launch. In the meantime, we’re happy to provide a copy—simply email [email protected] and our Client Services team will respond promptly. If your enquiry...