What happens if I return after the window has closed?Updated 2 months ago

Returns Policy & Terms:  Returns requested after the 14-day window aren’t guaranteed. Returns are not accepted unless you provide documented proof of courier delay; otherwise we evaluate late returns on a case-by-case basis—email [email protected] with your circumstances and we’ll advise.

If a return is requested after our 14-day window, we’re unable to guarantee acceptance. However, if you can provide documented proof of a courier delay and your item was shipped within the original timeframe, we will honour the return. In all other cases, we review late return requests individually—please email [email protected] with your circumstances, and we’ll advise thoughtfully. We understand that life’s rhythms aren’t always predictable, and we’re here to support you with care and consideration. If you have further questions or need guidance, we’d be happy to assist you further.