How strict is the 14-day return window?Updated 2 months ago

Returns Policy & Terms:  Our 14-day return window is thoughtfully structured to offer clarity and ease. Returns must be initiated within 14 days of delivery to ensure a smooth process.

While we’re unable to guarantee acceptance of returns after this period, we do review late requests on a case-by-case basis—simply email [email protected] with your circumstances. If your parcel was shipped on time but delayed by the courier, we’ll honour your return with tracking proof. We do not offer automatic extensions or pauses. If your situation feels nuanced or sensitive, let us know how we can support you.