Shipping & Delivery
Can I change my delivery address after ordering?
Shipping & Delivery You’re welcome to update your delivery address after placing an order, provided your pieces haven’t yet shipped. For the smoothest transition, we encourage you to contact us at [email protected] as soon as possible so we can...
Can I choose a specific delivery courier?
Shipping & Delivery At this time, we’re unable to offer a choice of delivery courier. All Emello orders are shipped with DPD or Royal Mail, selected to ensure reliable service and ease of tracking for our clients. We continually review our...
Can I combine multiple orders for one delivery?
Shipping & Delivery: No — separate orders can’t be merged into a single delivery. We’re unable to combine multiple orders into a single delivery, as each order is processed and shipped individually for clarity and ease. This approach ensures that...
Can I have my order delivered to a pick up point or locker?
Shipping & Delivery : Yes — you can choose delivery to a pick-up point or locker where available; the option appears at checkout. Yes, you can select delivery to a pick-up point or locker where available—this option will appear at checkout for...
Can I hold or delay shipping if I am away?
Shipping & Delivery: We understand that travel and life’s transitions sometimes require flexibility. If you need to hold or delay your shipment, simply email [email protected] before your order is dispatched. We review each request individually and...
Can I schedule my delivery for a specific day or time?
Shipping & Delivery: Can I schedule my delivery for a specific day or time? Not launched; exploring timed delivery. At present, we do not offer the option to schedule deliveries for a specific day or time. We are actively exploring timed delivery...
Can I track my order?
Shipping & Delivery Yes, you can track your order with ease. Once your pieces have shipped, we’ll send a tracking link to your email, along with courier notifications, so you can follow your delivery’s progress in real time. This approach is...
Do you deliver to PO boxes & BFPO addresses?
Shipping & Delivery : Do you deliver to PO boxes & BFPO addresses? We’re unable to deliver to PO boxes or BFPO addresses at this time. Our delivery partners require a standard residential or business address to ensure secure, reliable arrival of...
Do you offer carbon-neutral or low-impact shipping?
Shipping & Delivery: Do you offer carbon-neutral or low-impact shipping? At present, we do not offer a dedicated carbon-neutral or low-impact shipping option. We are actively in discussion with our partners to introduce carbon-neutral shipping in...
Do you offer delivery insurance?
Shipping & Delivery: Do you offer delivery insurance? We include standard courier cover with every delivery, offering a layer of assurance as your order makes its way to you. At present, we are thoughtfully reviewing enhanced insurance options to...
Do you offer evening delivery?
Shipping & Delivery: Do you offer evening delivery? No — evening delivery is not available. At present, we do not offer evening delivery. All Emello orders are delivered during standard courier hours, with options for standard or next working day...
Do you offer express delivery?
Shipping & Delivery: Yes, we offer Next Day express delivery within the UK for £7.95. Orders placed by 1 PM UK time are shipped for next working-day arrival, ensuring ease and reliability for clients in motion. All pieces are carefully packed and...
Do you offer same day delivery in the UK?
Shipping & Delivery At present, we do not offer same day delivery within the UK. Our fastest option is next working day delivery via DPD for orders placed before 1 PM, designed to bring ease and reliability to your experience. If you have a time-...
Do you offer weekend delivery?
Shipping & Delivery: Do you offer weekend delivery? No — weekend delivery is not currently available. At present, we do not offer weekend delivery. All orders are delivered on weekdays, with both standard and next-day options available from Monday...
Do you ship internationally?
Shipping & Delivery: At present, we ship exclusively within the UK. We understand the importance of ease and accessibility for our community, and international shipping is part of our near-term plans. When this service launches, clients outside...
How do you handle customs or import duties for international orders?
Shipping & Delivery : All import duties and taxes on international orders are the customer’s responsibility. For international orders, all import duties and taxes are the responsibility of the customer. This ensures a seamless transition through...
How long does delivery take in the UK?
Shipping & Delivery: For UK delivery, we offer two options: Standard shipping with DPD typically arrives within 2–3 working days, while our Next Day service ensures delivery on the next working day for orders placed before 1 PM. All orders are...
How much is shipping?
Shipping & Delivery: Our UK shipping rates are designed for ease and clarity: Orders over £150 ship with our compliments. Standard delivery with DPD £5.95 (2–3 working days), or Next Day delivery £7.95 when placed before 4 PM.
My order hasn't arrived. What should i do?
Shipping & Delivery We understand how important it is for your order to arrive with ease. If your delivery hasn’t reached you yet, we recommend checking your tracking link for the latest updates from our courier. Should the tracking remain unclear...
My tracking link isn't updating. What should I do?
Shipping & Delivery : If your tracking link isn’t updating, we recommend emailing [email protected] with your order number. Our team will liaise directly with the courier to provide a clear update and ensure your delivery is progressing as it...
What are your shipping options?
Shipping & Delivery: We offer two UK delivery options: Standard shipping with DPD (£5.95, arriving in 2–3 working days) and Next Day delivery (£7.95, for orders placed by 1 PM UK time). At present, weekend, evening, and locker deliveries are not...
What courier do you use?
Shipping & Delivery We partner with DPD and Royal Mail for all deliveries. Each order is shipped with care to ensure a smooth, reliable experience, and you’ll receive tracking details as soon as your parcel is on its way. If you have specific...
What happens if my parcel is delayed or lost?
Shipping & Delivery If your parcel is delayed or appears lost, we encourage you to contact us with your order number so we can investigate promptly. We work closely with our delivery partners to ensure each piece reaches you with ease and...
What happens if my parcel is returned to sender?
Shipping & Delivery If your parcel is returned to sender, we’ll reach out to arrange either redelivery or a refund, less the original shipping fee. Our approach is always grounded in ease and clarity, ensuring your experience remains as seamless...
Will I be notified when my parcel is out for delivery?
Shipping & Delivery: Yes, you will receive a notification when your parcel is out for delivery. We provide tracking links and courier alerts so you can follow your order’s journey with ease. These updates are designed to offer clarity and peace of...
Will my order arrive in one parcel?
Shipping & Delivery Yes, all items in your order will be shipped together in a single parcel. This approach ensures ease and clarity throughout the delivery process, so you can expect your pieces to arrive as one thoughtfully prepared package. If...