Privacy, Security & Payments
Can I delete my personal data permanently?
Privacy, Security & Payments YES Yes, you may request permanent deletion of your personal data. Simply email us at [email protected] from your registered address, and we will ensure your information is removed in accordance with our privacy...
Can I opt-out of data sharing with partners?
Privacy, Security & Payments : Yes — email [email protected] or use the preference/unsubscribe links in any marketing email. You are welcome to opt out of data sharing with our partners at any time. Simply email [email protected], or use the...
Can I save my payment details securely?
Privacy, Security & Payments Yes, you can save your payment details securely. We never store card information on our servers; all transactions are processed through PCI DSS-compliant gateways using SSL encryption for your protection. If you wish...
Do you use cookies? How can I manage them?
Privacy, Security & Payments We use cookies to support ease of browsing, understand how our community engages with the site, and tailor content thoughtfully. You have full control over cookie preferences through your browser settings—adjusting or...
How is my personal data stored?
Privacy, Security & Payments We treat your personal data with the utmost care. All information is stored on secure, SSL-encrypted servers and retained only as long as necessary to support your orders and our service commitments. Payment details...
How long do you keep my personal data?
Privacy, Security & Payments: We retain your personal data only for as long as necessary to fulfill your orders, meet legal requirements, and thoughtfully enhance our services. If you wish, you may request complete deletion of your data at any...
Is my payment secure?
Privacy, Security & Payments: Is my payment secure? Your payment is secure. We use SSL encryption and process all transactions through PCI DSS-compliant gateways, ensuring your card details remain protected at every stage. For added peace of mind,...
Is your checkout system encrypted?
Privacy, Security & Payments: Yes, our checkout is fully encrypted. We use Shopify Plus SSL encryption and maintain PCI DSS compliance, ensuring that your payment details are protected at every stage. No card information is ever stored on Emello...
What happens if my payment fails?
Privacy, Security & Payments : If your payment does not go through, we recommend first verifying your card details or trying an alternative payment method. Occasionally, your bank may require additional authorisation or may temporarily block a...
What is Emello's cookie policy?
Privacy, Security & Paymentsmarketing (to ensure any offers or content you see are relevant). You’re welcome to manage or block cookies through your browser settings, though this may affect certain features. Our full cookie policy will be...
What payment methods are PCI compliant?
Privacy, Security & Payments : We accept Visa, Mastercard, American Express, Apple Pay, and Shop Pay—all processed through secure, PCI DSS compliant systems. This means your payment details are handled with the highest standards of data protection...
Where can I find your data protection policies?
Privacy, Security & Payments : Our data protection and privacy policies will be available in the site footer as soon as they are live. Until then, we invite you to request a copy of our Data Protection Policy or Privacy Policy by emailing...
Where can I view your privacy policy?
Privacy, Security & Payments Our privacy policy will be available in the website footer ahead of our official launch. If you’d like to review it sooner, we welcome you to email [email protected] and we’ll share a pre-release copy. We’re committed to...
Will you share my details with third parties?
Privacy, Security & Payments : We only share your personal details with trusted service providers—such as payment processors, couriers, and email partners—strictly to fulfil or communicate about your orders. We never sell your data to third...