Gifting & Packaging
Can gift orders be returned?
Gifting & Packaging Yes, gift orders may be returned within our standard 14-day window using the returns portal. We include clear gift-return instructions with every delivery to ensure a seamless experience. If a return is made without the...
Can I add a gift note?
Gifting & Packaging At this time, we do not offer the option to include a gift note with your order. Each piece arrives in our signature gift box as standard, designed to bring a sense of understated occasion to the unboxing experience. If you...
Can I opt out of gift packaging for a simpler option?
Gifting & Packaging Yes, you can opt out of our signature gift packaging at checkout by simply ticking “Opt-Out of Gift Packaging.” Your order will then be shipped in a discreet, understated mailer box—designed for ease and quiet simplicity. We...
Can I request luxury gift wrap for special occasions?
Gifting & Packaging We include our signature gift box with every order, reflecting our commitment to understated presentation and ease. While we don’t offer a separate luxury gift-wrap service, we do provide limited-edition red tissue and ribbon...
Can I schedule delivery for a gift?
Gifting & Packaging At this time, we’re unable to schedule delivery for gifts—orders are shipped immediately upon purchase. We understand the importance of thoughtful timing, and delivery scheduling is a feature we’re actively developing. Each...
Can I send a gift anonymously?
Gifting & Packaging No — anonymous gifting isn’t supported yet; we’re exploring it for a future release. At this time, we’re unable to offer fully anonymous gifting—recipient details are required, and the recipient will receive courier...
Can I send an order as a gift?
Gifting & Packaging Yes, you may send an order as a gift by entering the recipient’s address at checkout. Every Emello order arrives in our signature gift box, designed for understated elegance and ease of gifting. If you prefer a more discreet...
Can I send one order to multiple recipients?
Gifting & Packaging At this time, each order can be shipped to a single address only. If you wish to send Emello pieces to multiple recipients, we invite you to place a separate order for each delivery address. Our signature gift box is included...
Do all items come with branded boxes or dust bags?
Gifting & Packaging : All Emello orders arrive in our signature gift box, designed to reflect the understated refinement of our pieces. Select items also include a dust bag—crafted from 100% organic cotton—for gentle, breathable storage. Our dust...
Do gift orders include return information?
Gifting & Packaging Yes, all gift orders include return instructions identical to our standard process. This ensures that recipients can return or exchange their pieces with ease, should they wish. Our intention is to offer a seamless...
Do I have to return the packaging materials with my return?
Gifting & Packaging You’re welcome to return your piece without the original gift box—there’s no need to include packaging materials. If the signature box isn’t returned, we’ll simply deduct £5 from your refund to reflect its value. Our packaging...
Do you include an invoice or packing slip in gift orders?
Gifting & Packaging By default, an invoice is enclosed in the receipt envelope with every order, including those sent as gifts. If you would prefer to exclude pricing details for a more understated gifting experience, please let us know after...
Do you offer gift packaging?
Gifting & Packaging : Every Emello order arrives in our signature gift box, designed for understated presentation and ease. For Christmas and Valentine’s, we include seasonal red tissue and ribbon while stocks last. If you prefer a discreet...
Do you offer holiday or limited edition packaging?
Gifting & Packaging : We offer seasonal, limited-edition packaging for select holidays. For Christmas and Valentine’s orders, your pieces will arrive wrapped in red tissue and ribbon, while stocks last. Every Emello order is presented in our...
Do you offer physical gift cards?
Gifting & Packaging At this time, we do not offer physical gift cards. Our digital gift cards will be launching soon and will be delivered by email for ease and immediacy. If you have a particular gifting scenario in mind or need further support,...
Do you sell digital gift cards?
Gifting & Packaging At present, we do not offer digital gift cards, though this option will be available soon and delivered directly via email for ease and immediacy. Physical gift cards are not part of our offering. If you have a particular...
Do you use plastic in your packaging?
Gifting & Packaging We do not use plastic in our packaging. Every Emello order arrives in fully recyclable, plastic-free materials, reflecting our commitment to responsible sourcing and considered design. Our packaging is intentionally crafted to...
Is pricing removed for gift orders?
Gifting & Packaging For gift orders, the invoice is still included by default, so pricing will be visible within the parcel. Each order arrives in our signature gift box, designed for understated elegance and ease of gifting. If you have privacy...
Is the packaging discreet?
Gifting & Packaging Yes, our packaging is intentionally discreet. If you prefer, you may opt out of our signature gift box at checkout—your order will then arrive in an understated, unbranded mailer, with the Emello touch reserved for inside the...
Is your packaging recyclable or sustainable?
Gifting & Packaging All our packaging is plastic-free, fully recyclable, and made from responsibly sourced materials certified by the Forest Stewardship Council (FSC). This certification ensures that the paper and board we use originate from...
What do I do if I’m sending a gift and the size is wrong?
Gifting & Packaging If the recipient receives a gift in the wrong size, they can easily start an exchange through our returns portal within 14 days of delivery. Each gift arrives with clear return instructions to ensure a seamless experience. Our...
Will the recipient be notified before the gift arrives?
Gifting & Packaging If you provide the recipient’s contact details at checkout, they will receive courier updates before the gift arrives. This ensures the delivery process is seamless and transparent, allowing the recipient to anticipate their...