Customer Account & Preferences
Can I merge two customer accounts?
Customer Account & Preferences : Merging accounts is not possible currently. At this time, merging two customer accounts is not possible. Each account remains distinct to ensure the security and privacy of your details, as well as the fluidity of...
Can I update my preferences for marketing emails?
Customer Account & Preferences: You can update your marketing email preferences at any time by clicking the “Manage Preferences” link found at the bottom of any marketing email from us. This allows you to tailor the communications you receive,...
Do I need to create an account to order?
Customer Account & Preferences You’re welcome to order as a guest—creating an account is not required. Guest checkout offers ease and fluidity for those who prefer a streamlined experience. If you choose to create an account, you’ll have access to...
How do I access my wishlist from another device?
Customer Account & Preferences To access your wishlist from another device, simply log in to your Emello account on that device—your saved pieces will sync automatically. This allows for seamless transition between devices, so your bookmarks...
How do I create an Emello account?
Customer Account & Preferences To create an Emello account, simply click “Sign In” on our website, select “Create Account,” and enter your name, email address, and a password. Having an account allows you to view your order history, save your...
How do I delete my account?
Customer Account & Preferences To delete your Emello account, simply email [email protected] from the address you used to register. We’ll ensure your account and personal data are removed in accordance with GDPR, reflecting our commitment to privacy...
How do I request my data under GDPR?
Customer Account & Preferences To request access to your personal data under GDPR, simply email [email protected] from your registered address. We treat all data requests with care and respond promptly, in line with our commitment to privacy and...
How do I reset my password?
Customer Account & Preferences : To reset your password, simply select “Forgot your password?” on the sign-in page. A secure reset link will be emailed to you, allowing you to set a new password with ease. If you have any difficulty accessing your...
How do I save items to my wishlist?
Customer Account & Preferences : To save items to your wishlist, simply tap the heart or bookmark icon while signed in to your account. This feature allows you to curate your selection of Emello pieces with ease, and your wishlist will sync...
How do I unsubscribe from emails?
Customer Account & Preferences To unsubscribe from our marketing emails, simply click the “Unsubscribe” link found at the bottom of any message you receive from us. This will update your preferences with ease and ensure you no longer receive...
How do I update my email or shipping address?
Customer Account & Preferences : You can update your email or shipping address by signing in and navigating to My Account → Account Details. If you need to make changes after placing an order, please email us at [email protected] as soon as possible...
How do I update saved payment methods?
Customer Account & Preferences: For your security, we don’t store payment card details on Emello itself. To update, add, or remove your saved payment methods, please log in to your Shop Pay account, where all payment information is managed with...
How do I view my order history?
Customer Account & Preferences To view your order history, simply sign in to your Emello account and select “Order History” from the My Account menu. This provides a clear record of all past purchases and their status. Please note that orders...
Will I be notified when an item I saved comes back into stock?
Customer Account & Preferences: Yes, when you bookmark an out-of-stock piece, you’ll be invited to opt in for restock notifications. Once the item becomes available again, we’ll send you an email alert so you can revisit your selection with ease....