Contact & Support
Can I request a callback?
Contact & Support: Can I request a callback? No — callback requests aren’t available; please email [email protected] or use WhatsApp for a prompt reply. At this time, we’re not able to offer callback requests. For any support you need, please email...
Can I speak to a human?
Contact & Support: You’re always welcome to connect with a real member of our Client Services team. We offer thoughtful, personalised support via email at [email protected] or through our WhatsApp Concierge, available Monday to Friday, 08:00–20:00...
Can I speak to someone on WhatsApp?
Contact & Support Yes, you’re welcome to reach us via our WhatsApp Concierge, available Monday to Friday from 08:00 to 20:00 UK time. This channel offers a direct, quietly attentive way to connect with our Client Services team for any support you...
Do you offer support in languages other than English?
Contact & Support: Do you offer support in languages other than English? At present, our Client Services team offers support in English only. We understand the importance of ease and accessibility, and additional languages are thoughtfully planned...
Do you respond to DMs on Instagram?
Contact & Support: We do monitor Instagram direct messages, and any enquiries received there are thoughtfully forwarded to our Client Services team for a considered response. For the most seamless support, we encourage you to reach out via email...
How do I contact Emello support?
Contact & Support You can reach Emello Client Services by emailing [email protected]. For a more immediate conversation during UK business hours (Monday to Friday, 08:00–20:00), our WhatsApp Concierge will soon be available. We aim to respond to all...
How do I give feedback or raise a complaint?
Contact & Support: We welcome all feedback and take every concern seriously. To share your thoughts or raise a complaint, please email [email protected] with your order number (if relevant) and a brief description of your experience. A member of our...
How quickly can I expect a response?
Contact & Support: How quickly can I expect a response? Reply within one working day. We respond to all enquiries within one working day, Monday to Friday, between 08:00 and 20:00 UK time (excluding bank holidays). Our Client Services team is...
What are your support hours?
Contact & Support Our Client Services team is available Monday to Friday, from 08:00 to 20:00 UK time, excluding bank holidays. During these hours, we’re here to support you with any enquiry—whether by email or WhatsApp. Messages received outside...
What is the best way to reach you out of hours?
Contact & Support: What is the best way to reach you out of hours? For any out-of-hours enquiries, we invite you to email [email protected] or send us a message on WhatsApp. While our Client Services team is available Monday to Friday, 08:00–20:00...
What’s the best way to get a fast response?
Contact & Support: For the fastest response, we recommend emailing [email protected] or messaging our WhatsApp Concierge between 08:00 and 20:00 UK time on weekdays. We aim to reply within one working day, ensuring your enquiry is handled with care...
Where can I submit a press or collaboration enquiry?
Contact & Support For all press or collaboration enquiries, we invite you to email [email protected] with your proposal or request. We review each message with care and respond thoughtfully, reflecting our commitment to considered partnerships. If...